If you are certain that something is wrong with the assessment decision made regarding your claim for benefits or allowances, it is possible to challenge the decision by filing a complaint. The factsheet described below outlines the process and provides the details to help you formulate and make your case. The specific topics covered are:

• An explanation of the specific topics that can for the grounds for complaints, i.e. :
  • the behaviour of local authority staff
  • community/social care assessments
  • direct payments assessments
  • disabled facilities grants assessments
  • housing grants assessments
  • personalisation and individual budgets assessments
  • residential care assessments
• Ways to issue your complain
• Complaints procedure in each Countries local authority
• The need and use of local councillor or MP
• Default power of the Secretary of State
• The involvement of the ombudsman
• Judicial Review
• Human Rights Law
• Actions for damages

If you suffer under any of the above categories then you may have grounds for a complaint. Read through the factsheet to gain a fuller idea of the issues.